Experience Designer with 9+ years of experience driving enterprise-scale digital transformation initiatives across product, customer, and assisted-service experiences. Proven track record leading cross-functional teams, shaping UX strategy, and delivering scalable solutions that balance business goals, operational efficiency, and user needs. Experienced in managing end-to-end design delivery across complex enterprise ecosystems while mentoring teams and influencing stakeholders at multiple levels.

Core strengths include UX strategy, enterprise product design, stakeholder management, service transformation, design leadership, and cross-functional collaboration.

Cognizant | Verizon

Experience Design Manager

May 1 – Present
Las Vegas, NV

  • Lead UX strategy and delivery for enterprise transformation initiatives.

  • Drive collaboration across product, engineering, business, and operations teams.

  • Partner with leadership to shape customer and assisted-service experiences.

  • Oversee design execution across complex enterprise workstreams.

  • Mentor designers and elevate design quality across initiatives.

  • Translate business and user insights into scalable experience strategies.

Cognizant | Verizon

Lead Visual Designer

March 22 – Present
Las Vegas, NV

  • Led full-life-cycle design across multiple projects, from design strategy through execution, for web- and mobile-based applications.

  • Collaborate with cross-functional teams of UX designers, visual designers, user researchers, technical writers, and product managers throughout the planning and development life cycle.

  • Work with engineering teams to understand technical capabilities and constraints and develop user experiences that balance those constraints with a strong visual aesthetic.

Cognizant | Verizon

Senior Visual Designer

April 19 – February 22
Irving, TX

  • Convert business objectives into optimized user experience design solutions to successfully communicate conceptual ideas, detailed design, and rationale, both functionally and visually.

  • Conduct UX research, including user interviews, empathy & journey mapping, interface & interaction design, and usability testing.

  • Design and order lifecycle management portal for the wireless division to manage leads, convert them to orders, and handle installation,s, including vendor management and post-sales service.

  • Design a portal for interaction between the business and technology teams to track the requirements, maintain project velocity, and deploy solutions.

  • Design a dashboard for Verizon CSR to display Insights from the data through 5 different sources and reduce the time per call.

Tech Mahindra | Verizon

Product Designer

November 18 – March 19
Ashburn, VA

  • Ideate enterprise product for Verizon to enable order tracking, in-life support, reporting, and co-management with a strong focus on usability and user workflows taking into account the right interaction design and evaluating its success.

  • Create a design library for the development team to be used in the further development of the application in order to ensure consistency with other products as well across all the platforms.

  • Work closely with PMs, UX Researchers, and Engineers from conceptualization to implementation, establishing timelines and consensus around interaction flow, technology limitations, and goals for research for creating pixel-perfect prototypes.

Docusoft India Pvt Ltd

UI/UX Designer

August 14 – July 16
Indore, India

  • Create UI and interaction design for the company’s Image processing application which would allow users to convert images as text and create a document library for use.

  • Research contemporary user interface paradigms and develop and maintain style guidelines to support mobile, web, and tablet interfaces.

  • Ideate, produce, and present project deliverables such as user flows wireframes, and concept designs to demonstrate new features, dialogs, and other visual elements in the project.

  • Solve design challenges based on the functional requirements & produce aesthetically rich user interface designs and interactions.

Freelancer

Interface & Interaction Designer

June 10 - August 14
Indore, India

  • Delivered over 55 websites that include web designing, conceptual schema structuring, optimizing web pages, and creative conceptualizing.

  • Designs for the projects were synchronous with UI, managing the complex information, tasks, and workflows that were intuitive and Cross-Browser compatible.

  • Responsible for the graphic design and implementation of the company website including navigation, writing HTML and JavaScript, and optimization of web graphics.

  • Created marketing materials including corporate identity, catalogs, advertising & packaging.

  • Performed validation of completed sites including the debugging and testing of code.

  • Responsible for quality assurance of websites including the validation of forms and links.